Customer Support


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Durico C&T Co., Ltd. (hereinafter referred to as the "Company") values the personal information of users (hereinafter referred to as "Users") accessing this website and complies with the "Act on Promotion of Information and Communications Network Utilization and Information Protection."

Through this privacy policy, the Company informs Users about how their personal information is used and protected.



■ Personal Information Collected and Collection Methods

a. Items of Personal Information Collected

o The Company collects the following information only when Users send an email inquiry for customer support:

- Email inquiry: Name, email address, and other information provided by the user

o During website use, records such as cookies and IP addresses may be generated and collected.



b. Collection Methods

- Cookies collected during website access

- Voluntary email inquiries sent by Users



■ Purpose of Collecting and Using Personal Information

The Company uses collected personal information for the following purposes:

o Responding to inquiries regarding the Company and its products



■ Retention and Usage Period of Personal Information

In principle, once the purpose of collection and use of personal information has been achieved, the Company will promptly destroy such information.



■ Destruction Procedure and Method of Personal Information

In principle, the Company destroys the collected personal information without delay after the purpose has been fulfilled. The destruction methods are as follows:

o Destruction Method

o Upon the User's request, the Company will delete records such as emails using technical methods that make data recovery impossible.



■ Provision of Personal Information

The Company does not provide personal information to third parties without the User's consent, except in the following cases:

o When the User has given prior consent

o When required by law or requested by law enforcement agencies according to legal procedures



■ Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

The Company may use cookies and similar technologies that store and retrieve User information. A cookie is a small text file sent by the website server to the User's browser and stored on the User's computer hard disk.

The Company uses cookies for the following purposes:

o Purpose of using cookies

1. To analyze user access frequency, etc.

2. Users have the option to accept or reject cookie installation. Therefore, by setting browser options, Users can allow all cookies, receive notifications before cookies are saved, or refuse all cookies.

o How to refuse cookie settings

1. Users can configure their web browser options to allow all cookies, confirm each time a cookie is saved, or refuse all cookies.

2. Example (Internet Explorer): Tools > Internet Options > Privacy

3. If cookies are refused, some parts of the website may not function properly.



■ Customer Support for Personal Information

To protect personal information and handle related complaints, the Company designates the following department and personal information protection officer:

o Personal Information Protection Officer

Name: Namhoon Kim

Department: Administration

Phone: +82-2-525-8405

Email: gdpr@durico.co.kr



o Users may report any privacy-related complaints arising from the use of the Company’s services to the Personal Information Protection Officer or the responsible department.

o The Company will respond promptly and sufficiently to such reports.

o For further consultation or reporting of personal information infringement, please contact the following organizations:

Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)

Personal Information Dispute Mediation Committee (kopico.go.kr / +82-1833-6972)

Supreme Prosecutors’ Office Cybercrime Division (spo.go.kr / Area code + 1301)

Korean National Police Agency Cyber Bureau (cyberbureau.police.go.kr / 182 without area code)

Durico C&T, Inc.

HQ & Plant: 33 Oedap 6-gil, Sangju-si, Gyeongbuk, 37240, Korea 

Telephone: +82-2-525-8405 Fax: +82-2-525-7461 

E-mail: info@durico.co.kr


Seoul Office: 12 Seocho-daero 53-gil, Seocho-gu, Seoul, 06604, Korea 

US Office: 6905 Oslo Cir, Ste G, Buena Park, CA 90621, USA

EU Office: Villastraat 2C, 1830 Machelen, Belgium 


Copyright(c) Durico C&T, Inc. All Rights Reserved